Join Malaysia’s trusted phone repair brand and be part of a growing industry driven by smartphone dependency, repair demand and sustainable consumer behaviour.
Apply Franchise InterestA smartphone is no longer a luxury item - it has become a daily device for work, business, communication, payment, content, navigation and personal data. In Malaysia, mobile phone usage by individuals will reach 99.6% in 2025, while internet usage is at 98.3%. This shows that almost everyone depends on the device every day.
Globally, market reports estimate the smartphone repair market to be around USD 20.98 billion in 2025 and potentially increase to USD 45.52 billion by 2035, with an estimated CAGR of around 8%. This figure shows that repair is not just a small service - it is a recurring demand that exists as long as smartphones are used.
In addition, the global e-waste issue also reinforces the repair-first narrative. The Global E-waste Monitor 2024 reports 62 million tons of e-waste generated in 2022 and this amount is expected to increase to 82 million tons in 2030. Repair, reuse and lifecycle extension are part of the changing consumer behavior of the world.
Global policy trends are also moving towards repair. The European Commission stated that the Directive on common rules promoting the repair of goods was accepted in 2024 and must be applied by EU member states from 31 July 2026. This gives a signal that the repair culture is increasingly supported structurally, not just a temporary trend
Many customers want to extend the lifespan of their existing phone, especially when the damage can be solved at a much lower cost than buying a new device.
The phone stores banking apps, contacts, pictures, work, business chat and personal data. Customer wants a device back to work quickly.
Customers increasingly understand that problems such as screen, battery, charging, camera and water damage can be repaired
When the smartphone is broken, customers want a clear diagnosis, a clear timeline and a quick turnaround time.
The market still has the issue of unclear pricing, inconsistent quality and fear of data breach. ZFIX enters as a trusted alternative.
ZFIX was born from real industry experience. Previously, iPhone repair and sales moved together under the Zempirex ecosystem. After seeing the repeated problems in the market of unclear prices, slow turnaround, inconsistent quality and customers fearing a data breach - ZFIX was built as a more clear, friendly and trusted repair brand
ZFIX's brand purpose is to make phone repair simple, fast and worry-free, so that customers can continue their lives with confidence. For investors, this means that ZFIX does not just sell repair services. ZFIX sells peace of mind through the operating system, standard service and customer experience.
ZFIX is backed by an active marketing team that drives awareness daily through short-form content, campaigns, event activation and community engagement. This continuous visibility helps customers recognise, trust and remember the brand before they even step into an outlet.
ZFIX has built public trust through active customer engagement, consistent review generation and high-energy brand activation. A major milestone includes recognition by the Malaysia Book of Records for Most iPhone Battery Replacements Conducted in a Day- a proof point that reflects team capability, operational speed and campaign execution strength.
ZFIX is not a passive repair brand that waits for customers to come. ZFIX is built as a brand that is always alive in the market - with daily content, customer engagement, campaign awareness, events and consistent field activities.
"More than a repair brand - a brand with momentum."
Location guidance, outlet preparation, basic layout, service counter direction, equipment and launch readiness.
Basic training for customer handling, service flow, repair intake, reporting, QC mindset and daily operating rhythm.
Campaign structure, content direction, lead generation guideline, launch promo and local awareness playbook.
The use of the ZFIX brand, Electric Red identity, signage direction, wall messaging and customer-facing communication standards.
Repair registration, diagnosis, quotation, approval, service queue, QC, pickup and after-service follow-up
Performance monitoring, improvement review, outlet growth plan dan best practice sharing.
We are opening opportunities for selected partners who want to build a phone repair business with brand support, system, training, marketing direction and operational guidance from ZFIX
ZFIX Franchise is an opportunity to become a partner in the ZFIX Trusted Phone Repair network, with support in terms of brand, setup, training, marketing direction, operation flow and service standard.
Not necessarily. Business or management experience is an advantage. ZFIX will provide guidelines and basic training according to the set structure.
Individuals, business operators or investors who are serious about building long-term outlets, have sufficient capital, are willing to follow the system and are committed to customer experience.
The amount of capital depends on the location, outlet size, renovation, equipment, staffing and setup model. More detailed estimates will be shared during the information session after the initial screening.
